Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle quality into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces typically arrive via white-glove delivery within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Ellie Seattle ships exclusively within the continental United States and Canada. We are looking to expand our shipping zones in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking link. You can also monitor your status by logging into your Ellie Seattle account dashboard.
Are your products sustainably sourced?
Yes, we prioritize working with artisans and manufacturers who use reclaimed woods, organic textiles, and eco-friendly production methods to minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.